What is the Service Charter How the Service Charter was drawn up What the Service Charter contains Services Future and current students and graduates ServiceRecipientsÌýServices for EducationÌýDelivery of Bachelor's and Master's Degree CoursesStudents of degree coursesDelivery of postgraduate study coursesFuture and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training studentsQuality of teaching and student servicesÌýComponents of QA bodiesFurther education and training coursesFuture and current students of Refresher and training coursesUnigeSeniorUnigeSenior students of UniGeSeniorÌýStudent ServicesÌýStudent Career ManagementFuture and current students undergraduates and graduatesRight-to-studyFuture and current studentsInternational outbound mobilityFuture and current studentsÌýServices for International StudentsÌýÌýWelcoming foreign studentsFuture and current international studentsIncoming international mobilityFuture and current international studentsÌýOrientation and InclusionÌýIncoming orientationFuture studentsOrientation in itinereStudents and studentsOutgoing guidance and placementÌýStudents and students, undergraduates and graduatesInclusionStudents and students with disabilities or DSAÌýLibrary ServicesÌýOrganisation and management of library holdingsStudents PhD studentsConsultation, loan and supply of documentationÌýStudents and students, PhD studentsManaging electronic resourcesStudents and students, PhD studentsÌýICT and Web ServicesÌýWeb Site ManagementÌýFuture and current students, graduates and undergraduatesInfrastructure and networksÌýFuture and current studentsIn-house application development and managementFuture and current students undergraduate and graduate studentsThird-party application-managementFuture and current studentsÌýGeneral and Logistical ServicesÌýÌýÌýConcierge and custody managementÌýStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workStudents and students, teaching staff, technical-administrative staff and management ServiceRecipientsÌýServices for EducationÌýDelivery of Bachelor's and Master's Degree CoursesStudents of degree coursesDelivery of postgraduate study coursesFuture and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training studentsQuality of teaching and student servicesÌýComponents of QA bodiesFurther education and training coursesFuture and current students of Refresher and training coursesUnigeSeniorUnigeSenior students of UniGeSeniorÌýStudent ServicesÌýStudent Career ManagementFuture and current students undergraduates and graduatesRight-to-studyFuture and current studentsInternational outbound mobilityFuture and current studentsÌýServices for International StudentsÌýÌýWelcoming foreign studentsFuture and current international studentsIncoming international mobilityFuture and current international studentsÌýOrientation and InclusionÌýIncoming orientationFuture studentsOrientation in itinereStudents and studentsOutgoing guidance and placementÌýStudents and students, undergraduates and graduatesInclusionStudents and students with disabilities or DSAÌýLibrary ServicesÌýOrganisation and management of library holdingsStudents PhD studentsConsultation, loan and supply of documentationÌýStudents and students, PhD studentsManaging electronic resourcesStudents and students, PhD studentsÌýICT and Web ServicesÌýWeb Site ManagementÌýFuture and current students, graduates and undergraduatesInfrastructure and networksÌýFuture and current studentsIn-house application development and managementFuture and current students undergraduate and graduate studentsThird-party application-managementFuture and current studentsÌýGeneral and Logistical ServicesÌýÌýÌýConcierge and custody managementÌýStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workStudents and students, teaching staff, technical-administrative staff and management Teaching staff and research fellows ServiceAddresseesÌýServices for TeachingÌýDelivery of Bachelor's and Master's Degree CoursesTeaching staff, contract lecturers international scholarsDelivery of postgraduate study coursesTeaching staff contract teachersFurther education and training coursesTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA BoardsÌýServices for ResearchÌýFunding projects under competitive callsTeaching staffManagement of funded projectsTeaching staff responsible for the projectReporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staffÌýServices for the Third MissionÌýSpin-off creationTeaching staffPatent ManagementTeaching StaffNRP/NCP Innovation PartnershipsTeaching StaffIndustrial research projectsTeaching staffPrivately Funded ResearchTeaching StaffCultural Heritage and Museum ManagementTeaching StaffÌýLibrary ServicesÌýOrganisation and management of library holdingsTeaching staff, research fellowsConsultation, loan and supply of documentationÌýTeaching staff, research fellowsManaging electronic resourcesTeaching staff, research fellowsÌýICT and Web ServicesÌýWeb Site managementÌýTeaching staff, research fellowsInfrastructure and networksÌýTeaching staff, research fellowsIn-house application development and managementFaculty staff, research fellowsThird-party application managementFaculty staff, research fellowsÌýGeneral Services and LogisticsÌýAcquisition of goods and servicesSchool Deans, Department Chairs, Centre PresidentsConcierge and custody managementStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workÌýSchool Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational unitsExtraordinary maintenanceSchool Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational unitsRemovalsSchool Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational unitsÌýServices to StaffÌýStaff career managementTeaching staff, research fellows, candidates for competitive proceduresTermination of personnelTeaching staff ServiceAddresseesÌýServices for TeachingÌýDelivery of Bachelor's and Master's Degree CoursesTeaching staff, contract lecturers international scholarsDelivery of postgraduate study coursesTeaching staff contract teachersFurther education and training coursesTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA BoardsÌýServices for ResearchÌýFunding projects under competitive callsTeaching staffManagement of funded projectsTeaching staff responsible for the projectReporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staffÌýServices for the Third MissionÌýSpin-off creationTeaching staffPatent ManagementTeaching StaffNRP/NCP Innovation PartnershipsTeaching StaffIndustrial research projectsTeaching staffPrivately Funded ResearchTeaching StaffCultural Heritage and Museum ManagementTeaching StaffÌýLibrary ServicesÌýOrganisation and management of library holdingsTeaching staff, research fellowsConsultation, loan and supply of documentationÌýTeaching staff, research fellowsManaging electronic resourcesTeaching staff, research fellowsÌýICT and Web ServicesÌýWeb Site managementÌýTeaching staff, research fellowsInfrastructure and networksÌýTeaching staff, research fellowsIn-house application development and managementFaculty staff, research fellowsThird-party application managementFaculty staff, research fellowsÌýGeneral Services and LogisticsÌýAcquisition of goods and servicesSchool Deans, Department Chairs, Centre PresidentsConcierge and custody managementStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workÌýSchool Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational unitsExtraordinary maintenanceSchool Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational unitsRemovalsSchool Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational unitsÌýServices to StaffÌýStaff career managementTeaching staff, research fellows, candidates for competitive proceduresTermination of personnelTeaching staff Technical-administrative and managerial staff ÌýServiceAdministrative ServicesÌýAdministrative ServicesÌýAccounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-GovÌýICT and Web ServicesÌýWeb Site ManagementÌýTechnical-administrative staff and managementInfrastructure and networksÌýTechnical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications managementÌýTechnical-administrative and managerial staffÌýGeneral and Logistical ServicesÌýAcquisition of goods and servicesTechnical-administrative staff and managementConcierge and custody managementTechnical-administrative staff and managementOrdinary maintenance workÌýTechnical-administrative staff and managementExtraordinary maintenanceTechnical-administrative staff and managementRemovalsTechnical-administrative staff and managementServices to staffÌýStaff career managementTechnical-administrative staff and managers, candidates in competitive proceduresTermination of personnelTechnical-administrative and managerial staff ÌýServiceAdministrative ServicesÌýAdministrative ServicesÌýAccounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-GovÌýICT and Web ServicesÌýWeb Site ManagementÌýTechnical-administrative staff and managementInfrastructure and networksÌýTechnical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications managementÌýTechnical-administrative and managerial staffÌýGeneral and Logistical ServicesÌýAcquisition of goods and servicesTechnical-administrative staff and managementConcierge and custody managementTechnical-administrative staff and managementOrdinary maintenance workÌýTechnical-administrative staff and managementExtraordinary maintenanceTechnical-administrative staff and managementRemovalsTechnical-administrative staff and managementServices to staffÌýStaff career managementTechnical-administrative staff and managers, candidates in competitive proceduresTermination of personnelTechnical-administrative and managerial staff Principles Equal rights of users The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. Impartiality of providers The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users.Ìý The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users.Ìý Accessibility and rights of users with disabilities In accordance with Legislative Decree no. 222/2023, ÃÛÌÒTV defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. In accordance with Legislative Decree no. 222/2023, ÃÛÌÒTV defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. User participation The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here. The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here. Efficiency and Effectiveness of the Service The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose.Ìý The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose.Ìý Continuity of service delivery The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, ÃÛÌÒTV undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time. Ìý The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, ÃÛÌÒTV undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time. Ìý