Description The University of Genoa offers advanced courses for the development of specific skills and training courses for the professional development of employed people.The service offers assistance for:the analysis of training needsthe didactic planningthe admission of candidatesthe delivery of courses, including administrative, accounting and negotiation management and the management of enrolmentsthe monitoring and evaluation of quality, through the classroom tutor and the administration of customer satisfaction questionnaires on individual courses.StakeholdersStudents, students and their families, the social and productive system, Institutions.Groups of peopleFuture and current students of the postgraduate and training courses, teaching staff, contract teaching staff.Methods of deliveryThe service is provided by the Research, Technology Transfer and Third Mission Area and by Schools and Departments under the coordination of the Area.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Enrolment in training and further education courses The service is available to prospective and current students on training and further education courses.Reference officeResearch, technology transfer and third mission areaService for technology and knowledge transferResponsible personWebsite The service is available to prospective and current students on training and further education courses.Reference officeResearch, technology transfer and third mission areaService for technology and knowledge transferResponsible personWebsite Organisation of training and further education courses The service is available to prospective and current students of training and further education courses, teaching staff, contract lecturers.School of Mathematical, Physical and Natural SciencesTraining and advanced training courses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference officeSchool of Mathematical, Physical and Natural SciencesDepartment HeadReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýTraining and further education courses of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesÌýResponsibleWebsiteÌýSchool of Medical and Pharmaceutical SciencesTraining and advanced training courses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesSchool HeadWebsiteÌýÌýSchool of Social SciencesFurther Education and Training Courses of the Department of EconomicsReference OfficeDepartment of EconomicsDepartment HeadWebsiteWebsiteÌýÌýLearning and Training Courses of the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýEducation and training courses of the Department of Education Sciences - DISFORReference officeDepartment of Education Sciences - DISFORResponsible personWebsiteÌýDepartment of Political Science and International Studies - DiSPiReference OfficeDepartment of Political Science and International Studies - DiSPiDepartment HeadWebsiteWebsiteÌýSchool of the HumanitiesFurther Education and Training Courses of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of the HumanitiesStaff ManagerWebsiteÌýDepartment of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesResponsible personWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design's Further Education and Training CoursesDepartment of ReferenceDepartment of Architecture and DesignDirectorWebsiteÌýDepartment of Informatics, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Informatics, Bioengineering, Robotics and Systems Engineering - DIBRISDirectorWebsiteÌýCoursesÌýfurther education and training courses of the Department of Civil, Chemical and Environmental Engineering - DICCAReference officeDepartment of Civil, Chemical and Environmental Engineering - DICCALeaderWebsiteÌýFurther education and training courses of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference officeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýFurther Education and Training Courses of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteWebsiteÌýThe University Service Centre for Simulation and Advanced Training - SIMAVOffice of referenceThe University Service Centre for Simulation and Advanced Training - SIMAVDirection UnitWebsite The service is available to prospective and current students of training and further education courses, teaching staff, contract lecturers.School of Mathematical, Physical and Natural SciencesTraining and advanced training courses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference officeSchool of Mathematical, Physical and Natural SciencesDepartment HeadReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýTraining and further education courses of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesÌýResponsibleWebsiteÌýSchool of Medical and Pharmaceutical SciencesTraining and advanced training courses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesSchool HeadWebsiteÌýÌýSchool of Social SciencesFurther Education and Training Courses of the Department of EconomicsReference OfficeDepartment of EconomicsDepartment HeadWebsiteWebsiteÌýÌýLearning and Training Courses of the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýEducation and training courses of the Department of Education Sciences - DISFORReference officeDepartment of Education Sciences - DISFORResponsible personWebsiteÌýDepartment of Political Science and International Studies - DiSPiReference OfficeDepartment of Political Science and International Studies - DiSPiDepartment HeadWebsiteWebsiteÌýSchool of the HumanitiesFurther Education and Training Courses of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of the HumanitiesStaff ManagerWebsiteÌýDepartment of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesResponsible personWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design's Further Education and Training CoursesDepartment of ReferenceDepartment of Architecture and DesignDirectorWebsiteÌýDepartment of Informatics, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Informatics, Bioengineering, Robotics and Systems Engineering - DIBRISDirectorWebsiteÌýCoursesÌýfurther education and training courses of the Department of Civil, Chemical and Environmental Engineering - DICCAReference officeDepartment of Civil, Chemical and Environmental Engineering - DICCALeaderWebsiteÌýFurther education and training courses of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference officeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýFurther Education and Training Courses of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteWebsiteÌýThe University Service Centre for Simulation and Advanced Training - SIMAVOffice of referenceThe University Service Centre for Simulation and Advanced Training - SIMAVDirection UnitWebsite Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityPhysical accessmail PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working daysÌýAverage service delivery timeThe delivery time varies according to the complexity of the serviceTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessUser satisfactionIn the process of being surveyed IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityPhysical accessmail PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working daysÌýAverage service delivery timeThe delivery time varies according to the complexity of the serviceTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessUser satisfactionIn the process of being surveyed Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.You can check the physical accessibility of all ÃÛÌÒTV's classrooms via the function available at .At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates ÃÛÌÒTV Building from the Church of San Vittore (via Balbi 7). To gain access from this entrance it is necessary to ring the bell and wait for the doorman to arrive.Not all the premises of the Lifelong Learning Department are accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to agree on alternative ways of providing the service or appointments at accessible premises.If you have problems accessing the other buildings where the offices are located, you can report it to the concierge at the contact details indicated on the .To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile. page. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.You can check the physical accessibility of all ÃÛÌÒTV's classrooms via the function available at .At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates ÃÛÌÒTV Building from the Church of San Vittore (via Balbi 7). To gain access from this entrance it is necessary to ring the bell and wait for the doorman to arrive.Not all the premises of the Lifelong Learning Department are accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to agree on alternative ways of providing the service or appointments at accessible premises.If you have problems accessing the other buildings where the offices are located, you can report it to the concierge at the contact details indicated on the .To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile. page. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications on the page . Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter