Description Quality is the degree to which the Athenaeum achieves its mission objectives consistently with the guidelines identified in the strategic planning and programming documents.The service consists of providing support to the actors and bodies responsible for ensuring the quality of the Athenaeum and the fulfilment of its requirements, mainly in the following areasthe planning, monitoring and review of the teaching, research, third mission/social impact activities of the Departmentsthe planning, monitoring and review of the activity of the Courses of Studythe planning, the planning, monitoring and review of the activity of the PhD coursesthe implementation of corrective measures following the reviewthe activity of the Joint Teachers' and Students' Commissions (CPDS)the support to the survey of the students' and PhD students' opinions on the quality of teachingthe support to the structures of ÃÛÌÒTV for the initial and periodic accreditation of the Courses of Study, of PhD Courses and of the Locationthe monitoring and review of the Quality Assurance System (QA).StakeholdersStudents, students and their families.AdresseesCoordinators of Courses of Study, Department Directors, members of QA Bodies.Manner of deliveryThe service is provided by the Management Area that coordinates the activities of Schools and Departments.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Specialist support to Quality Assurance Reference officeDirectional areaQuality Assurance, Studies and Statistics ServiceResponsible personWebsite Reference officeDirectional areaQuality Assurance, Studies and Statistics ServiceResponsible personWebsite Quality Assurance Management School of Mathematical, Physical and Natural SciencesCourses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference OfficeSchool of Mathematical, Physical and Natural SciencesDepartment HeadReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýStudy Programmes of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesResponsible personWebsiteÌýSchool of Medical and Pharmaceutical SciencesCourses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesEducation Support UnitWebsiteÌýÌýSchool of Social SciencesCourses of Study in the Department of EconomicsReference OfficeDepartment of EconomicsDepartment HeadWebsiteÌýÌýCourses of Study in the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýCourses of Study of the Department of Education Sciences - DISFORReference OfficeDepartment of Education Sciences - DISFORDepartment HeadWebsiteÌýDepartment of Political Science and International Studies - DiSPiReference OfficeDepartment of Political Science and International Studies - DiSPiResponsible personWebsiteÌýSchool of HumanitiesCourses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of HumanitiesStaff ManagerWebsiteÌýStudy Programmes of the Department of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesEducation Support UnitWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design - DADDepartment of Architecture and DesignDepartment of Architecture and DesignLeaderWebsiteÌýCourses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISLeaderWebsiteÌýCourses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCAReference OfficeDepartment of Civil, Chemical and Environmental Engineering - DICCALeaderWebsiteÌýCourses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference OfficeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýCourses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteÌýIANUA First Level and Master Level coursesReference OfficeUniversity of Genoa High School - IANUASchool Support UnitWebsite School of Mathematical, Physical and Natural SciencesCourses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference OfficeSchool of Mathematical, Physical and Natural SciencesDepartment HeadReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýStudy Programmes of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesResponsible personWebsiteÌýSchool of Medical and Pharmaceutical SciencesCourses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesEducation Support UnitWebsiteÌýÌýSchool of Social SciencesCourses of Study in the Department of EconomicsReference OfficeDepartment of EconomicsDepartment HeadWebsiteÌýÌýCourses of Study in the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýCourses of Study of the Department of Education Sciences - DISFORReference OfficeDepartment of Education Sciences - DISFORDepartment HeadWebsiteÌýDepartment of Political Science and International Studies - DiSPiReference OfficeDepartment of Political Science and International Studies - DiSPiResponsible personWebsiteÌýSchool of HumanitiesCourses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of HumanitiesStaff ManagerWebsiteÌýStudy Programmes of the Department of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesEducation Support UnitWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design - DADDepartment of Architecture and DesignDepartment of Architecture and DesignLeaderWebsiteÌýCourses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISLeaderWebsiteÌýCourses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCAReference OfficeDepartment of Civil, Chemical and Environmental Engineering - DICCALeaderWebsiteÌýCourses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference OfficeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýCourses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteÌýIANUA First Level and Master Level coursesReference OfficeUniversity of Genoa High School - IANUASchool Support UnitWebsite Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityAccessibilityPhysical access Telephone E- mailmail PEC Microsoft Teams Web siteTimelinessMaximum response time for taking requests via e-mail2 working daysAverage time for service deliveryResponse time varies according to the complexity of the service from a minimum of 1 day to a maximum of 6 monthsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)5,67 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityAccessibilityPhysical access Telephone E- mailmail PEC Microsoft Teams Web siteTimelinessMaximum response time for taking requests via e-mail2 working daysAverage time for service deliveryResponse time varies according to the complexity of the service from a minimum of 1 day to a maximum of 6 monthsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)5,67 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity to WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.Not all the premises of the indicated locations are accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to agree on alternative ways of providing the service or appointments at accessible premises.The accessible entrance at Via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates ÃÛÌÒTV building from the Church of San Vittore (Via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile. The web pages dedicated to the service have a level of conformity to WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.Not all the premises of the indicated locations are accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to agree on alternative ways of providing the service or appointments at accessible premises.The accessible entrance at Via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates ÃÛÌÒTV building from the Church of San Vittore (Via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Rights that users with disabilities can demand Service recipients may complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Service recipients may complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter