Description The service is designed to meet ÃÛÌÒTV's procurement requirements for goods and services.For the General Management, the service is available for purchases in excess of €5,000; up to this amount and in the event of adhesion to Consip agreements/conventions and framework agreements/conventions, the Executive Areas proceed autonomously.For the Fundamental Structures, the service is available for purchases above the threshold for direct awards; up to this threshold they proceed autonomously.The service is also available at the request of the Delegate and/or the Pole Coordinator, for purchases up to the threshold amount for direct awards;ÌýÌýStakeholdersStaff, Social and Productive SystemAddresseesSchool Deans, Department Directors, Centre Presidents, managers, technical-administrative staff with responsibility for organisational units.Method of deliveryThe service is also provided by the Negotiation Area through the Territorial Facility Management Poles.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Purchases with direct contracting Fundamental StructuresThe service is available for purchases upon indication of the Delegates and the Territorial Cluster Coordinators; directly upon request of the School Deans, Department Directors, Centre Presidents and technical-administrative staff with responsibility for an organisational unit, subject to feasibility verification by the Head of the Negotiation Area, after consultation with the Delegate and the Cluster Coordinator.Purchasing support is provided to the fundamental structures for procedures carried out by them autonomously. ÌýReference OfficeNegotiation AreaResponsible OfficerWebsiteExecutive AreasThe service is available for managers.Reference OfficeNegotiation AreaProcurement ManagerWebsite Fundamental StructuresThe service is available for purchases upon indication of the Delegates and the Territorial Cluster Coordinators; directly upon request of the School Deans, Department Directors, Centre Presidents and technical-administrative staff with responsibility for an organisational unit, subject to feasibility verification by the Head of the Negotiation Area, after consultation with the Delegate and the Cluster Coordinator.Purchasing support is provided to the fundamental structures for procedures carried out by them autonomously. ÌýReference OfficeNegotiation AreaResponsible OfficerWebsiteExecutive AreasThe service is available for managers.Reference OfficeNegotiation AreaProcurement ManagerWebsite Tenders for supplies and services The service is available to School Deans, Department Chairs, Centre Presidents, Project Managers, Managers, and technical-administrative staff with responsibility for an organisational unit.Reference OfficeNegotiation AreaTender ServiceResponsible personWebsite The service is available to School Deans, Department Chairs, Centre Presidents, Project Managers, Managers, and technical-administrative staff with responsibility for an organisational unit.Reference OfficeNegotiation AreaTender ServiceResponsible personWebsite Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, PEC, Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working daysÌýAverage service delivery time30-60 working days in the case of direct awardingWithin the timeframe foreseen by the Code of Contracts for tender proceduresTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of teaching staff (1/6 scale)4,38ÌýSatisfaction of technical and administrative staff (scale 1/6)4.05 IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, PEC, Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working daysÌýAverage service delivery time30-60 working days in the case of direct awardingWithin the timeframe foreseen by the Code of Contracts for tender proceduresTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of teaching staff (1/6 scale)4,38ÌýSatisfaction of technical and administrative staff (scale 1/6)4.05 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.The office is not fully accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to arrange alternative ways of providing the service or appointments at accessible premises. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.The office is not fully accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to arrange alternative ways of providing the service or appointments at accessible premises. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Rights that users with disabilities can demand Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter