Description The service ensures the implementation of extraordinary maintenance works on buildings, contributing to the long-term preservation of ÃÛÌÒTV's real estate assets.The works may include the renovation or replacement of structural parts of buildings, without altering the overall volume of the buildings.The service includes:the survey of needs, from the mapping of the state of conservation of the buildings to the drafting of the three-year programme of public works and the annual list of worksthe preliminary, definitive and executive designthe management of the negotiation procedure for the awarding of works.StakeholdersStudents and Students, Staff.AddresseesSchool Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational units.Methods of deliveryThe service is provided by the Technical Area.The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages. Performance Construction Reference OfficeTechnical AreaMaintenance ServiceResponsible PersonWebsite Reference OfficeTechnical AreaMaintenance ServiceResponsible PersonWebsite Electrical installations Office of ReferenceTechnical AreaMaintenance ServiceOffice of ReferenceWebsite Office of ReferenceTechnical AreaMaintenance ServiceOffice of ReferenceWebsite Energy installations Reference officeTechnical areaEnergy serviceResponsible person Reference officeTechnical areaEnergy serviceResponsible person Quality Indicators and Standards Indicators DimensionsIndicatorsValueAccessibilityChannels available for accessing the serviceWebsiteTimelinessMaximum response time for taking up requests via e-mail2 working daysÌýAverage service delivery timeThe delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions required as well as the authorisation times of the controlling bodiesTransparencyMode of publication of useful informationPrompt publication on the websiteEffectivenessSatisfaction of students (1/6 scale)3,76ÌýSatisfaction of teaching staff (1/6 scale)3.69ÌýSatisfaction of technical-administrative staff (1/6 scale)3.81 DimensionsIndicatorsValueAccessibilityChannels available for accessing the serviceWebsiteTimelinessMaximum response time for taking up requests via e-mail2 working daysÌýAverage service delivery timeThe delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions required as well as the authorisation times of the controlling bodiesTransparencyMode of publication of useful informationPrompt publication on the websiteEffectivenessSatisfaction of students (1/6 scale)3,76ÌýSatisfaction of teaching staff (1/6 scale)3.69ÌýSatisfaction of technical-administrative staff (1/6 scale)3.81 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.There is no physical access to the relevant offices for the provision of the required services.. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.There is no physical access to the relevant offices for the provision of the required services.. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Rights that users with disabilities can demand Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter