Description The service ensures the correct management of the termination of employment for the liquidation of pensions, end of service and end of relationship.The service offers assistance for:verification of requirementsthe redemption of degree or other qualificationsthe redemption of periods or servicesthe reconciliation of insurance periods.The service also deals with the termination of employment (termination measure and final payment of the definitive direct or survivor's pension or shared cost pension).StakeholdersStaffRecipientsTeaching staff, technical-administrative staff and managersManner of provisionThe service is provided by the Personnel Area.The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages. Performance Termination of personnel Office of referencePersonnel areaOffice of referenceWebsite Office of referencePersonnel areaOffice of referenceWebsite Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams Web siteTemporary accessMaximum response time for taking over email requests2 working daysÌýAverage time for service deliveryThe average time varies according to the type and complexity of the service and in any case the service is delivered in compliance with any terms provided for by the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of teaching staff (scale 1/6)4,94ÌýSatisfaction of technical-administrative staff (scale 1/6)4, 92 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams Web siteTemporary accessMaximum response time for taking over email requests2 working daysÌýAverage time for service deliveryThe average time varies according to the type and complexity of the service and in any case the service is delivered in compliance with any terms provided for by the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of teaching staff (scale 1/6)4,94ÌýSatisfaction of technical-administrative staff (scale 1/6)4, 92 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates ÃÛÌÒTV building from the Church of San Vittore (via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.To report an architectural barrier preventing access to a University building, you can fill in the form on the page Ateneo accessibile. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates ÃÛÌÒTV building from the Church of San Vittore (via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.To report an architectural barrier preventing access to a University building, you can fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Rights that users with disabilities can demand Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter