Description The service enables students, teaching and research staff and authorised external users to access a wide range of volumes and bibliographic materials throughconsultation (free for open-shelf volumes and by prior request for materials in repositories)Public lendingInterlibrary loanDocument supply (DD)The services also include Reference and Information literacy services through advising users in bibliographic research activities and training and information activities on the resources and services offered by libraries.StakeholdersStudents, students and their families, Staff, Local communitiesGuests and students, PhD students, teaching staff, research assistantsMethods of deliveryThe service is provided by the Libraries within ÃÛÌÒTV Library System.The service is accessible through the channels of the reference offices during the hours indicated on the relevant pages. Performance Consultation, loan and supply of documentation Library of the School of Mathematical, Physical and Natural SciencesReference officeService of ÃÛÌÒTV Library SystemMedical-Scientific Area Library ClusterStaff ManagerWebsiteÌýLibrary of the School of Medical and Pharmaceutical SciencesReference OfficeUniversity Library System ServiceMedical-Scientific Area Library ClusterLibrary ManagerWebsiteÌýLibrary of the School of Social SciencesReference OfficeSocial Sciences Library System ServiceSocial Science LibraryWebsiteÌýLibrary of the School of HumanitiesReference OfficeUniversity Library System ServiceLibrary Cluster for Humanities and LanguagesLibrary ManagerWebsiteÌýLibrary of the Polytechnic SchoolReference OfficeUniversity Library System ServiceLibrary Cluster of Polytechnic SciencesResponsible personWebsite Library of the School of Mathematical, Physical and Natural SciencesReference officeService of ÃÛÌÒTV Library SystemMedical-Scientific Area Library ClusterStaff ManagerWebsiteÌýLibrary of the School of Medical and Pharmaceutical SciencesReference OfficeUniversity Library System ServiceMedical-Scientific Area Library ClusterLibrary ManagerWebsiteÌýLibrary of the School of Social SciencesReference OfficeSocial Sciences Library System ServiceSocial Science LibraryWebsiteÌýLibrary of the School of HumanitiesReference OfficeUniversity Library System ServiceLibrary Cluster for Humanities and LanguagesLibrary ManagerWebsiteÌýLibrary of the Polytechnic SchoolReference OfficeUniversity Library System ServiceLibrary Cluster of Polytechnic SciencesResponsible personWebsite Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityPhysical accessmail PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working daysÌýAverage service delivery timeThe delivery time varies Ìýdepending on the complexity of the serviceTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of students (1/6 scale)4,68ÌýSatisfaction of teaching staff (scale 1/6)5.20 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityPhysical accessmail PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working daysÌýAverage service delivery timeThe delivery time varies Ìýdepending on the complexity of the serviceTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of students (1/6 scale)4,68ÌýSatisfaction of teaching staff (scale 1/6)5.20 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant declaration of conformity of the site.There are no architectural barriers.To report an architectural barrier that prevents access to a facility of the Athenaeum, you can fill out the form on the page Ateneo accessibile. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant declaration of conformity of the site.There are no architectural barriers.To report an architectural barrier that prevents access to a facility of the Athenaeum, you can fill out the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications given on the page . Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter