Description The University of Genoa offers recent graduates and professionals the opportunity to specialise and deepen the knowledge acquired during their university studies, through a wide variety of postgraduate study courses including master's degrees, PhDs, specialisation schools and teacher training courses, designed to meet changing professional needs and to foster the pursuit of specific career goals.The service ensures the smooth running of all the activities that make it possible to deliver the courses:teaching coveragecourse organisationlesson deliveryquality monitoring.StakeholdersStudents, students and their families, the social and productive system, Institutions.Target audienceFuture and current PhD students, future and current postgraduate students, future and current students of masters and teacher training courses, teaching staff, contract teaching staff.Methods of deliveryThe service is provided by the Schools and Departments and coordinated by the Teaching, Student Services, Orientation and Internationalisation Area.The service can be accessed through the channels of the relevant offices at the times indicated on the relevant pages. Performance Enrolment in doctorates, graduate schools The service is available to future PhD students and postgraduate students.ÌýOffice of referenceEducation area, student services, orientation and internationalisationHigher education serviceDoctoral departmentWebsite/postlaurea The service is available to future PhD students and postgraduate students.ÌýOffice of referenceEducation area, student services, orientation and internationalisationHigher education serviceDoctoral departmentWebsite/postlaurea Enrolment in masters and teacher training courses The service is available to prospective and current students of master's degrees and teacher training courses.ÌýReference officeEducation area, student services, orientation and internationalisationStudent training serviceStaff responsibleWebsite/postlaurea The service is available to prospective and current students of master's degrees and teacher training courses.ÌýReference officeEducation area, student services, orientation and internationalisationStudent training serviceStaff responsibleWebsite/postlaurea Organisation of postgraduate courses The service is available to future and current PhD students, future and current postgraduate students, future and current master's and teacher training students, teaching staff and contract teaching staffÌýSchool of Mathematical, Physical and Natural SciencesCourses of Study of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference OfficeSchool of Mathematical, Physical and Natural SciencesSchool of Mathematics, Physics and Natural SciencesReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýStudy Programmes of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesDepartment HeadWebsiteÌýSchool of Medical and Pharmaceutical SciencesCourses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesResponsible personWebsiteÌýSchool of Social SciencesCourses of Study in the Department of EconomicsReference OfficeDepartment of EconomicsDepartment of EconomicsWebsiteÌýÌýStudy Programmes of the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýStudy Courses of the Department of Education Sciences - DISFORReference OfficeDepartment of Education Sciences - DISFORDepartment HeadWebsiteÌýStudy Programmes of the Department of Political Science and International Affairs - DiSPiReference OfficeDepartment of Political Science and International Affairs - DiSPiLeaderWebsiteÌýSchool of HumanitiesCourses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of HumanitiesStaff ManagerWebsiteÌýStudy Programmes of the Department of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesDepartment HeadWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design - DADDepartment of Architecture and DesignDepartment of Architecture and DesignDepartment HeadWebsiteÌýCourses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISDepartment HeadWebsiteÌýCourses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCAReference OfficeDepartment of Civil, Chemical and Environmental Engineering - DICCAResponsible personWebsiteÌýCourses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference OfficeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýCourses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteÌýFirst Level and Master Level IANUA coursesReference OfficeReference OfficeWebsiteÌý The service is available to future and current PhD students, future and current postgraduate students, future and current master's and teacher training students, teaching staff and contract teaching staffÌýSchool of Mathematical, Physical and Natural SciencesCourses of Study of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMAReference OfficeSchool of Mathematical, Physical and Natural SciencesSchool of Mathematics, Physics and Natural SciencesReference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of MathematicsWebsiteÌýStudy Programmes of the Department of Earth, Environmental and Life Sciences - DISTAVReference OfficeSchool of Mathematical, Physical and Natural SciencesDepartment HeadWebsiteÌýSchool of Medical and Pharmaceutical SciencesCourses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSALReference officeSchool of Medical and Pharmaceutical SciencesResponsible personWebsiteÌýSchool of Social SciencesCourses of Study in the Department of EconomicsReference OfficeDepartment of EconomicsDepartment of EconomicsWebsiteÌýÌýStudy Programmes of the Department of LawReference OfficeDepartment of LawDirectorWebsiteÌýStudy Courses of the Department of Education Sciences - DISFORReference OfficeDepartment of Education Sciences - DISFORDepartment HeadWebsiteÌýStudy Programmes of the Department of Political Science and International Affairs - DiSPiReference OfficeDepartment of Political Science and International Affairs - DiSPiLeaderWebsiteÌýSchool of HumanitiesCourses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAASReference OfficeSchool of HumanitiesStaff ManagerWebsiteÌýStudy Programmes of the Department of Modern Languages and Cultures - DLCMReference OfficeSchool of HumanitiesDepartment HeadWebsiteÌýPolytechnic SchoolDepartment of Architecture and Design - DADDepartment of Architecture and DesignDepartment of Architecture and DesignDepartment HeadWebsiteÌýCourses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISReference OfficeDepartment of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRISDepartment HeadWebsiteÌýCourses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCAReference OfficeDepartment of Civil, Chemical and Environmental Engineering - DICCAResponsible personWebsiteÌýCourses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIMEReference OfficeDepartment of Mechanical, Energetic, Managerial and Transport Engineering - DIMELeaderWebsiteÌýCourses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITENReference OfficeDepartment of Naval, Electrical, Electronics and Telecommunications Engineering - DITENDirectorWebsiteÌýFirst Level and Master Level IANUA coursesReference OfficeReference OfficeWebsiteÌý Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access E-mail Microsoft Teams WebsiteTimescalesMaximum response time for taking over email requests2 working daysÌýAverage service delivery timeThe delivery time varies according to the complexity of the serviceTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of PhD students (PhD questionnaire scale 1/10)6.85ÌýSatisfaction of teaching staff (scale 1/6)5.02 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access E-mail Microsoft Teams WebsiteTimescalesMaximum response time for taking over email requests2 working daysÌýAverage service delivery timeThe delivery time varies according to the complexity of the serviceTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of PhD students (PhD questionnaire scale 1/10)6.85ÌýSatisfaction of teaching staff (scale 1/6)5.02 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.You can check the physical accessibility of all ÃÛÌÒTV's classrooms through the function available at .At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates ÃÛÌÒTV Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.If you have problems accessing the other buildings where the offices are located, you can report it to the porter's lodge at the contact details given on the page .To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.You can check the physical accessibility of all ÃÛÌÒTV's classrooms through the function available at .At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates ÃÛÌÒTV Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.If you have problems accessing the other buildings where the offices are located, you can report it to the porter's lodge at the contact details given on the page .To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications on the page . Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at , to ÃÛÌÒTV Guarantor, according to the indications on the page . Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. ÌýÌýBack to the main page of the Service Charter